Communication Skills for the Health Care Team: Part 2

Course Details

Reflective Listening Reflective listening is a technique of actively listening and paraphrasing what you’ve heard, showing the other person that you are fully present in the conversation. It is used most effectively with formal or informal check-ins to verify understanding.
Empathy Empathy is the ability to see something from someone else’s perspective. Empathy statements name and appreciate another person’s situation or point of view.
Eliciting Perspective Eliciting perspective is learning about: Ideas and beliefs Concerns and expectations How this situation affects their life How it makes them feel