Effectively Addressing Client Concerns

Course Details

The veterinary industry is one full of heightened emotions as well as unfavorable, and often unpredictable, outcomes. In this module, you’ll learn 3 universal causes of anger, identify 4 reasons to ​actively listen to client perspectives and understand how to apply 5 core communication skills to service recovery. You will learn the importance of partnering with the client, providing opportunities for control when possible and gain a deeper understanding of the rollercoaster of emotions our clients may be experiencing.