Having Difficult Conversations: Emotions and Finance

Course Details

Having difficult conversations is one of the most dreaded parts of daily work in a veterinary practice. No one enjoys being the bearer of bad news, yet how caregivers help clients through difficult decisions greatly impacts the well-being of the pets, the clients, and the healthcare team. Intentional use of core clinical communication skills makes these conversations easier, more effective, and less stressful for everyone. In this module you’ll learn how to apply the skills within the framework of a model in a step by step approach.