Having difficult conversations is one of the most dreaded parts of daily work in a veterinary practice. No one enjoys being the bearer of bad news, yet how caregivers help clients through difficult decisions greatly Read More
Giving and receiving feedback is an important part of continuous development. This module will describe what feedback is, how our brains process it, and how to deliver it effectively. After completing this module, the learner Read More
An Introduction to the DiSC Assessment DiSC assessments are a valuable tool for developing self-awareness and understanding of other people’s needs. Not only do they provide a deeper understanding of communication style preferences, they also Read More
Chunk and Check Giving information in small pieces, followed by a question to verify understanding, then proceeding based on client’s response. Signposting A signpost is a statement that lets the listener know that you are Read More
Reflective Listening Reflective listening is a technique of actively listening and paraphrasing what you’ve heard, showing the other person that you are fully present in the conversation. It is used most effectively with formal or Read More