Anytime a new member joins a team, whether he or she is new to the hospital or simply transferring from another department, the existing team will experience a shift and will have a role to Read More
As anyone who has read through client surveys can attest, second to fees, wait time is the number two complaint from veterinary clients. We all do our best to stay on track with appointments, but Read More
Have you ever arrived at a meeting on time and have it start 10 minutes late? Have you ever begun a meeting only to learn that a crucial participant never accepted the invite? Have you Read More
This module is intended to be an introduction to conflict management in a veterinary practice. In this module learners will learn the difference between constructive and destructive conflict, some common causes of conflict, the five Read More
Financial conversations in veterinary medicine can cause a range of emotions, both for our clients and us as veterinary team members. In this module, we will shed some light on the emotional aspects of challenging Read More